Solution
Returns and exchanges
Exchanges and returns from any store or channel, handled the same way. The unit goes back into stock, the reason is recorded and the customer leaves with the right size.
What's included
- 01
Exchanges at any store
Exchange a garment bought online or in another store, with the original sale found.
- 02
Returns with a reason
Record why each unit comes back: size, fit, defect or change of mind.
- 03
Back into stock
Units are checked and returned to sale, or set aside if damaged.
- 04
Refunds and store credit
Refund the payment or issue a credit, according to your policy.
- 05
Return policies
Set deadlines and conditions once and apply them the same in every channel.
- 06
Reports by reason
See which references come back most and why, to fix sizes or descriptions.
How it works
- 01
Request
The customer brings the garment to a store or starts the return online.
- 02
Check
The team checks the unit and the policy, and records the reason.
- 03
Resolve
An exchange, a refund or a credit, according to what the customer chooses.
- 04
Restock
The unit goes back on sale and the stock updates.
Who it's for
Stores selling online
Businesses where online returns land in the stores.
Chains
Brands whose customers expect to exchange in any store.
Customer service teams
The people who handle exchanges every day and need clear rules.
What you gain
- Faster exchanges for the customer
- Returned units back on sale sooner
- The same policy in every channel
- Clear reasons to improve sizes and descriptions
Starting investment
From $5,000
Projects start at $5,000–8,000 and scale based on the number of stores, channels, integrations and scope.
Final scope and investment depend on your business, integrations and requirements.
What shapes the investment
- 01Number of stores and channels
- 02Integrations with your systems
- 03Users, brands and countries
- 04Scope and modules
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