Solution
Omnichannel orders
Every online order goes to the store or stockroom that has the stock, ready to ship or to pick up. Stores prepare their orders from the app, and the customer always knows where their order is.
What's included
- 01
Orders routed by stock
Each order is assigned to the location that has every item, or split when that's better.
- 02
Click and collect
The customer chooses a store, the store prepares the order and the customer gets a notice when it's ready.
- 03
Preparation from the store app
Store teams see their orders, pick the items and mark them ready from their phone.
- 04
Status for the customer
The customer gets updates at each step, without calling the store to ask.
- 05
Reservations from the store
A seller can order a size from another store for a customer and have it delivered or picked up.
- 06
Every channel in one queue
Orders from the online shop, marketplaces and social channels land in the same place.
How it works
- 01
The order arrives
An order comes in from any channel and enters the queue.
- 02
It's assigned
The system sends it to the location with the stock.
- 03
The store prepares
The team picks, packs and marks the order ready.
- 04
Delivery or pickup
The order ships or the customer picks it up, with notices along the way.
Who it's for
Chains selling online
Stores that want to fulfill online orders from the stock they already have on the shelves.
Brands on several channels
Businesses selling on their site, marketplaces and social networks at once.
Store teams
Sellers who prepare online orders between customers and need it to be simple.
What you gain
- Online orders fulfilled faster
- Store stock that sells online too
- Customers who know where their order is
- One queue instead of orders scattered by channel
Starting investment
From $5,000
Projects start at $5,000–8,000 and scale based on the number of stores, channels, integrations and scope.
Final scope and investment depend on your business, integrations and requirements.
What shapes the investment
- 01Number of stores and channels
- 02Integrations with your systems
- 03Users, brands and countries
- 04Scope and modules
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